Responsible Gaming

Gamble for entertainment, not income

Gambling involves risk, and there is no guaranteed outcome. Games are based on chance or other factors outside your control, so losses can occur. You should only gamble with money you can afford to lose after your essential costs have been paid. Never treat gambling as a source of regular income, a way to pay bills or a solution to debt.

Before you play, decide how much time and money you are comfortable spending. Consider that your budget may need to cover housing, food, utilities, transport, family commitments, savings and other important expenses first. A gambling budget should be separate from money required for everyday living. When your planned amount has been used, stop playing rather than adding more funds.

Only use your own account and payment methods. Do not borrow money, use another person’s funds or allow someone else to use your account. Keep your login information private and take responsibility for activity carried out through your account. If you are under the legal gambling age or are not permitted to gamble under applicable Australian law, you must not use the service.

Helpful habits

• Set a spending limit before you begin and keep to it.
• Set a time limit and take regular breaks away from the screen.
• Avoid gambling when you are upset, tired, stressed or affected by alcohol or other drugs.
• Do not chase losses by increasing your stakes or playing for longer.
• Keep gambling separate from important financial decisions.
• Talk openly with someone you trust if gambling is causing concern.
• Check your gambling activity regularly so that you understand how much time and money you are spending.

A win does not mean that another win is due, and a loss does not mean that a win is more likely next. Previous results do not change the odds of future results. Taking a break can help you make decisions without pressure and keep gambling within the limits you set.

Tools to help you stay in control

Responsible gambling tools can help you manage your activity. The tools available to you may depend on your account, the service you are using and applicable rules. Review the account settings and responsible gaming information available to you before you play. If you are unsure how a tool works, stop gambling and seek clarification through the available support channel.

Deposit and spending limits

A deposit or spending limit can restrict the amount you add or use during a selected period. Choose an amount based on your personal budget, not on what you hope to win. A limit is most useful when it is set before gambling begins and is low enough to protect your essential finances. Do not increase a limit simply because you have lost money or want to continue playing.

Session and time limits

Time can pass quickly while playing. Use reminders, breaks or session controls where available. Decide in advance when you will finish and leave the service when that time is reached. If you regularly play for longer than planned, consider taking a longer break or using a temporary account restriction.

Activity statements and reality checks

Review your deposits, withdrawals, bets, wins, losses and time spent playing. Records can help you see the overall pattern rather than focusing on one result. If the information surprises you, treat that as a reason to pause and review your habits. A short-term win does not necessarily mean your gambling is affordable or under control.

Breaks and account restrictions

If you want to stop for a period, use any available cooling-off or temporary restriction option. If you believe you should not gamble, request a longer-term account restriction or self-exclusion where available. A self-exclusion request is intended to prevent access to gambling for the period selected or agreed under the applicable process. Do not create another account or use another person’s account to get around a restriction.

Account restrictions are a practical safety measure, but they are not a replacement for professional support. If gambling is affecting your finances, relationships, work, study, health or wellbeing, consider speaking with a qualified counsellor or a recognised Australian gambling support service.

Recognising when gambling may be a problem

Problem gambling can affect people from all backgrounds. It may develop gradually, and you may not notice the impact until it has affected your money, relationships or daily routine. You do not need to wait for a serious crisis before asking for help. Early support can make it easier to regain control.

Possible warning signs

• Spending more money or time gambling than you intended.
• Trying to win back money after a loss.
• Increasing the amount you bet to achieve the same excitement.
• Feeling restless, irritable or anxious when trying to cut back.
• Thinking about gambling frequently or finding it difficult to focus on other activities.
• Hiding gambling activity, losses or account statements from family and friends.
• Borrowing money, selling possessions or using credit to gamble.
• Missing work, study, appointments or family responsibilities because of gambling.
• Gambling to escape stress, loneliness, sadness, anger or other difficult feelings.
• Arguing with people close to you about how much you gamble.
• Feeling shame, guilt or regret but continuing to gamble.
• Trying unsuccessfully to stop, reduce or control your gambling.

One warning sign can be enough to justify taking a break and reviewing your habits. You do not need to diagnose yourself or prove that gambling is a problem. If you are worried about your own gambling, ask someone you trust to help you make a plan. If you are worried about another person, approach the conversation calmly and focus on the effect gambling may be having rather than making accusations.

Steps you can take today

1. Stop playing and withdraw from the gambling environment.
2. Do not deposit more money or try to recover losses.
3. Review your recent activity and identify how gambling has affected your budget and routine.
4. Set an appropriate limit, temporary break or account restriction.
5. Tell a trusted person what is happening and ask them to support your plan.
6. Contact a qualified counsellor or recognised gambling support service in your state or territory.
7. Seek financial counselling if you have debts, unpaid bills or difficulty managing money.

If gambling has contributed to severe distress, thoughts of self-harm or an immediate safety concern, stop gambling and seek urgent help from emergency services or an appropriate crisis support service. Your immediate safety is more important than any account, payment or gambling result.

Support, privacy and account help

Support is available, and asking for help is a positive step. Australian players can seek confidential assistance through recognised gambling help services, state and territory support programs, financial counsellors, mental health professionals or a general practitioner. These services can help with gambling behaviour, debt, stress, family concerns and planning for change. Support may also be available for family members and friends affected by another person’s gambling.

When contacting a support service, explain what has been happening, how often you gamble, whether you are chasing losses and whether gambling has affected your finances or relationships. You can ask about counselling, financial guidance, self-exclusion planning and support for people close to you. If you are not sure which service is suitable, begin with a recognised Australian gambling support service or a health professional.

Requests about your Betty Wins Casino account

If you need help with an account limit, a break from gambling, self-exclusion or another responsible gaming matter, use the support or account-management options made available by Betty Wins Casino. Provide clear information about the action you are requesting and follow any verification or account-security steps that apply. Do not continue gambling while waiting for support or a restriction to be processed.

Betty Wins Casino may need to handle account information to manage safety requests, meet legal and operational obligations and protect the service. Information should be handled in line with the applicable privacy information and account terms. You should avoid sending passwords, payment details or other sensitive information through an unverified channel. Use the official account or support process available on the service.

This page provides general responsible gaming information and is not financial, legal or medical advice. Gambling laws, support options and account processes can vary across Australia and may change over time. Check the information that applies to your location and circumstances. If gambling is no longer enjoyable or is causing harm, the safest choice is to stop and seek support.