Privacy Policy

Information we collect

Betty Wins Casino may handle information that identifies, relates to or can reasonably be linked with a player. The information collected depends on how the website and services are used. Some information is provided directly by the player, while other information is collected automatically when the website is visited or used.

Account and contact information

When a player opens or maintains an account, the site may collect information such as a name, date of birth, residential details, username, account credentials and contact details. It may also record preferences, account settings, responsible gaming selections, communications with support and information submitted through forms or other account functions.

Identity and verification information

To help confirm identity, eligibility and account ownership, the site may request verification documents or other information. This can include documents containing identifying details, information about a player’s source of funds or other information needed for verification, anti-fraud and safer gambling checks. Players should only provide information that is requested through an approved Betty Wins Casino channel.

Payment and transaction information

The site may handle records connected with deposits, withdrawals, wagers, winnings, account balances and other transactions. Payment details may be processed by payment service providers. Betty Wins Casino may receive transaction references, payment status, limited payment method information and other records needed to operate the account, reconcile transactions, prevent misuse and meet applicable obligations. Full payment credentials may be handled directly by the relevant payment provider rather than stored by the site.

Device, usage and cookie information

When a player uses the website, technical information may be collected, including an internet protocol address, browser type, operating system, device identifiers, language settings, approximate location, pages visited, session information and activity connected with the website. Cookies and similar technologies may be used to remember settings, keep sessions working, understand website performance and support security.

How information is used and shared

Personal information is used for clear business, service and legal purposes. Betty Wins Casino aims to collect and use information that is reasonably needed for those purposes. The main reasons for handling information include providing gambling services, maintaining accurate records, protecting accounts and communicating with players.

• To create, operate and administer a player account, including account access, settings and account-related communications.
• To process deposits, withdrawals, wagers and other transactions, and to keep accurate financial and account records.
• To confirm identity, age, eligibility and ownership of an account, and to complete verification checks.
• To detect, investigate and prevent fraud, money laundering, account takeover, collusion, misuse of payment methods and other suspicious or prohibited activity.
• To provide customer support, respond to questions, investigate complaints and resolve technical or account issues.
• To apply responsible gambling measures, protect the integrity of the services and help identify activity that may require review.
• To maintain, test, secure and improve the website, including monitoring technical performance and fixing errors.
• To meet applicable legal, regulatory, tax, financial, record-keeping and law enforcement requirements.
• To send service messages, such as security notices, account updates and information needed to complete a transaction.
• To send marketing communications where permitted and where the player has provided consent or another lawful basis applies.

Information may be shared with service providers that help operate the website and services. Depending on the circumstances, these providers may support payment processing, identity and document verification, fraud prevention, customer support, website hosting, security, analytics, communications or technical maintenance. Providers are expected to handle information only for authorised purposes and with appropriate safeguards.

Information may also be disclosed where necessary to protect players, Betty Wins Casino, service providers or the public; to investigate suspected unlawful or prohibited activity; to enforce applicable terms; or to respond to a valid request from an authorised government, court, law enforcement or other relevant body. Information may be shared as part of a business change, such as a restructuring or transfer of services, subject to appropriate privacy protections.

Some service providers may process information from locations outside Australia. Where information is handled across borders, reasonable steps are taken to support secure handling and to ensure that the information is used for the purposes described in this Privacy Policy.

Cookies, security and retention

Cookies and similar technologies

Cookies are small files or similar technologies that can be placed on a device when a website is visited. Betty Wins Casino may use essential cookies to support login sessions, security, navigation and core website functions. Other cookies may help remember preferences, measure website use, improve performance or support relevant communications.

A player can manage or restrict cookies through the settings of their web browser. Blocking or deleting cookies may affect the availability or performance of some website features, particularly features that require an active session or saved preferences. Browser settings can usually be changed at any time, although a new choice may not remove information already stored by a website.

Security measures

Reasonable technical and organisational measures are used to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, account security processes, encryption or secure transmission where appropriate, monitoring, backups and staff or provider procedures. No website, online account or electronic transmission can be guaranteed to be completely secure, so players should protect their login details and contact support promptly if they suspect unauthorised account activity.

How long information is kept

Personal information is kept only for as long as it is reasonably needed for the purposes described in this Privacy Policy, unless a longer period is required or permitted. Retention may depend on the type of information, the reason it was collected, account history, security needs and whether a dispute or investigation is ongoing.

Closing an account does not necessarily result in the immediate deletion of every record. Some account, identity, transaction, payment, security and communication records must be kept for a period required by law or for other legitimate purposes, such as preventing fraud, resolving disputes or enforcing applicable terms. When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Your privacy rights and how to contact us

Depending on the circumstances and applicable privacy requirements, players may have rights relating to the personal information held about them. These rights are subject to reasonable identity and security checks, and some requests may be limited where information must be retained or where responding could affect the rights, safety or privacy of another person.

• Access personal information held about you and receive an explanation of how it is used.
• Request correction of information that is inaccurate, incomplete or out of date.
• Request deletion of your personal information where there is no valid reason for it to be retained.
• Withdraw consent to marketing communications at any time. Marketing messages should also include an unsubscribe option where appropriate.
• Ask questions about how information is collected, used, shared or protected.
• Raise a concern if you believe your personal information has not been handled appropriately.

To exercise a privacy right or make a data request, contact support@bettywinscasino.wtf. Please describe the request clearly and provide enough information for the relevant account or records to be identified. For security, additional information may be requested to confirm identity before a request is completed. This helps prevent personal information from being disclosed to someone who is not authorised to receive it.

If a player asks for deletion, the request will be reviewed against applicable retention, security and legal requirements. Information that must be kept may not be deleted immediately, but access to it will remain limited to appropriate purposes. If marketing consent is withdrawn, the change will be applied to future marketing communications, although a short processing period may be needed and service or account messages will continue where they are necessary.

Changes to this Privacy Policy

This Privacy Policy may be updated when services, technology, privacy practices or applicable requirements change. The current version will apply when it is published on the website. Players should review this page from time to time to understand how information is handled. Where a change is significant, additional notice may be provided through the website or by an appropriate account communication.

By using the website, players acknowledge that they have had an opportunity to read this Privacy Policy. If a player does not agree with the way information is handled, they should stop using the relevant services and contact support@bettywinscasino.wtf with any privacy questions or requests.